Shopper denied $51 refund for 20TB HDD that’s mostly a weighted plastic box

Customer told Ars that the website wouldn't offer a full refund.

Jun 4, 2025 - 00:20

Shopper denied $51 refund for 20TB HDD that’s mostly a weighted plastic box

Many Arsians are the go-to IT support representative for family and friends. If you're lucky, your loved ones' problems are easily resolved with a reset, update, or new cable. That wasn't the case for a son who recently had to break the news to his father that the 20TB portable hard drive he purchased for about $50 was mostly just a plastic box with weights and a PCB.

Ars Technica spoke with the Reddit user who posted about his father bringing him a "new 20T[B] HDD to see if I could figure out what was wrong with it." The Redditor, who asked that we refer to him by his first name, Martin, revealed that his dad paid £38 (about $51.33) for what he thought was a portable HDD. That's a red flag. HDDs have gotten cheaper over the years, but not that cheap. A 20TB external HDD typically costs over $200, and they’re usually much larger than the portable-SSD-sized device that Martin’s father received. A 20TB HDD in a portable form factor is rarer and can cost well over $300.

Taking a hammer to the device revealed that the chassis was nearly empty, save for some iron wheel weights sloppily attached to the black plastic with hefty globs of glue and a small PCB with some form of flash storage that could connect to a system via USB-A.

Read full article

Comments