Microsoft Warns of OneDrive Bug that Causes Searches to Appear Blank

Microsoft has acknowledged a significant bug affecting OneDrive personal accounts that is causing search results to appear blank, preventing users from locating files they know exist within their cloud storage. The tech giant is actively investigating the issue, which appears to impact a subset of users, though the company has not provided an estimated timeline […] The post Microsoft Warns of OneDrive Bug that Causes Searches to Appear Blank appeared first on Cyber Security News.

Jun 21, 2025 - 04:20

Microsoft Warns of OneDrive Bug that Causes Searches to Appear Blank

Summary
1. A OneDrive bug is causing some users' search results to appear blank, though files are still accessible.
2. Microsoft is investigating but has no fix or workaround yet.
3. Other issues include shortcut errors, sign-in problems, and language mismatches.
4. BT users may need to disable Web Protect to access OneDrive.

Microsoft has acknowledged a significant bug affecting OneDrive personal accounts that is causing search results to appear blank, preventing users from locating files they know exist within their cloud storage.

The tech giant is actively investigating the issue, which appears to impact a subset of users, though the company has not provided an estimated timeline for a fix.

Search Functionality Impacted

The primary issue involves OneDrive’s search feature failing to return results for files that users know are stored in their accounts. While the affected files remain present and accessible through direct navigation, they do not appear when users attempt to locate them using the platform’s search functionality.

This has created significant workflow disruptions for individuals and businesses relying on OneDrive’s search capabilities to quickly locate documents and media files.

Microsoft has confirmed that the problem is under active investigation, with support teams working to better understand the full scope of the issue.

Unfortunately, the company has stated that no workaround is currently available, leaving affected users with limited options beyond manually browsing their file structures to locate needed documents.

The search bug is not the only problem plaguing OneDrive users currently. Microsoft has identified several other issues affecting the cloud storage service’s functionality.

Some users are experiencing problems with OneDrive shared folder shortcuts, which are incorrectly displaying as internet shortcuts (.url files) rather than actual folders.

When users attempt to open these shortcuts, they are redirected to web pages and may be prompted to sign in again, rather than accessing the intended folder content.

Another widespread issue involves sign-in problems when users click links to shared files or folders. Microsoft has provided a workaround for this particular problem, recommending that users sign in to onedrive.com before clicking sharing links to avoid authentication failures.

Language Display and Connectivity Problems

Microsoft has also identified a bug affecting Personal Vault folders, where text displays in incorrect languages due to mismatched settings between OneDrive language preferences and PC language configurations.

The company has begun deploying a fix for this issue and has provided immediate workarounds, including adjusting Microsoft Account Profile language settings to match PC settings or renaming the Personal Vault folder to synchronize language preferences.

Additionally, users of BT Broadband in the UK are experiencing connectivity issues with OneDrive due to BT Web Protect blocking access to the service.

This network-level restriction affects all devices connected to BT Broadband or BT Wi-Fi networks when users log in with their BT ID. The recommended solution involves disabling BT Web Protect through the user’s BT account security settings.

Microsoft’s Response and User Impact

Microsoft has acknowledged the significant impact these issues are having on users and has emphasized that teams are working with urgency to resolve the problems as quickly as possible.

The company has particularly highlighted the search functionality bug as a priority, recognizing that the inability to locate files through search represents a fundamental disruption to user productivity.

The timing of these multiple OneDrive issues has raised concerns about the platform’s reliability, particularly as remote work and cloud-based collaboration continue to be essential for many organizations.

Microsoft has committed to providing updates as more information becomes available, though the lack of specific timelines for fixes has left some users frustrated with the current situation.

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