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Southern Water uses Capita's AI tool to flush customer complaints

Hang on, wasn't Capita already handling things like billing, etc? Ah, AgentSuite comes to the rescue Scandal struck UK utility company Southern Water is extending a long-running managed services contract with Capita, everyone's favorite outsourcing badass, for up to five years at an estimated cost of £92.4 million ($121 million).…

Apr 11, 2025 - 10:40
 0
Southern Water uses Capita's AI tool to flush customer complaints

Hang on, wasn't Capita already handling things like billing, etc? Ah, AgentSuite comes to the rescue

Scandal struck UK utility company Southern Water is extending a long-running managed services contract with Capita, everyone's favorite outsourcing badass, for up to five years at an estimated cost of £92.4 million ($121 million).…

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