CMSWire

Telephone Consumer Protection Act: What Does It Mean for Marketers?

Telephone Consumer Protection Act: What Does It Mean fo...

Feb 11, 2025 0

Changes require businesses to promptly review and update their marketing practi...

AI in Customer Experience: Are Your Teams Ready?

AI in Customer Experience: Are Your Teams Ready?

Feb 11, 2025 0

Without teams who know how to use AI in smart, meaningful ways, it’s just anoth...

Using AI Responsibly to Achieve Hyper-Personalized Marketing

Using AI Responsibly to Achieve Hyper-Personalized Mark...

Feb 11, 2025 0

Hyper-personalization requires these customers to trust the brands and companie...

What Customers Really Want From a Loyalty Program (It’s Not Points)

What Customers Really Want From a Loyalty Program (It’s...

Feb 11, 2025 0

A customer loyalty program should do more than offer rewards. Continue reading...

After Months of Stagnation, ChatGPT Is Booming Again

After Months of Stagnation, ChatGPT Is Booming Again

Feb 11, 2025 0

OpenAI’s chatbot is surging after a period of sluggish growth. After DeepSeek, ...

Is Universal Search Optimization Queen in New SEO Landscape?

Is Universal Search Optimization Queen in New SEO Lands...

Feb 11, 2025 0

Universal search optimization is the new SEO. Optimize for every platform and l...

The AI-First Contact Center: What It Is and Why It Matters

The AI-First Contact Center: What It Is and Why It Matters

Feb 11, 2025 0

The AI-first contact center revolutionizes customer service by embedding AI and...

How to (Actually) Build a Customer Data Strategy

How to (Actually) Build a Customer Data Strategy

Feb 11, 2025 0

Build a customer data strategy by focusing on quality over quantity, maintainin...

Creating Memorable Marketing Through Exceptional Customer Experience

Creating Memorable Marketing Through Exceptional Custom...

Feb 11, 2025 0

CX in marketing is key to building lasting customer loyalty. Personalization an...

A Practical Guide to AI Governance and Embedding Ethics in AI Solutions

A Practical Guide to AI Governance and Embedding Ethics...

Feb 11, 2025 0

AI without ethics can backfire quickly. Learn why AI governance is important to...

TikTok Ban: Your Next Best Social Media Marketing Strategy Moves

TikTok Ban: Your Next Best Social Media Marketing Strat...

Feb 11, 2025 0

With the TikTok ban looming, what's a marketer's next best action? Continue rea...

5 Predictions for the Artificial Intelligence Roadmap

5 Predictions for the Artificial Intelligence Roadmap

Feb 11, 2025 0

AI isn't just changing the game. It's rewriting the rules. Continue reading...

Interoperability’s Role in Creating a Successful Digital Transformation Strategy

Interoperability’s Role in Creating a Successful Digita...

Feb 11, 2025 0

Build a flexible digital strategy with interoperability. Continue reading...

Aligning AIOps With People and Processes for Better CX

Aligning AIOps With People and Processes for Better CX

Feb 11, 2025 0

AIOps brings a fresh approach to marketing by simplifying workflows and offerin...

Cameras, Cars and Culture: Notes From a Brief China Visit

Cameras, Cars and Culture: Notes From a Brief China Visit

Feb 11, 2025 0

What I saw in a very brief stop in Beijing. Continue reading...

Goodbye Cost Centers, Hello Value Contact Centers

Goodbye Cost Centers, Hello Value Contact Centers

Feb 11, 2025 0

Why contact centers are no longer just about solving problems — they’re driving...

AI Is Rewriting the Rules of CX Metrics — Are You Ready?

AI Is Rewriting the Rules of CX Metrics — Are You Ready?

Feb 11, 2025 0

AI is breaking CX metrics wide open. Find out how businesses are using new tech...

Write the EOY Checks: 6 Smart Ways to Spend Unused Marketing Budget

Write the EOY Checks: 6 Smart Ways to Spend Unused Mark...

Feb 11, 2025 0

Make the most of your unused marketing budget. Turn it into real growth with sm...

Marketing Trends Predictions: Did Generative AI and I Agree?

Marketing Trends Predictions: Did Generative AI and I A...

Feb 11, 2025 0

I teamed up with AI for 2025 marketing predictions. Expect insights, surprises ...

10 Google Analytics Metrics to Track for Marketing Success

10 Google Analytics Metrics to Track for Marketing Success

Feb 11, 2025 0

GA4 metrics help marketers get a clear picture of how customers engage with the...

The True Cost of Poor Customer Data Management

The True Cost of Poor Customer Data Management

Feb 11, 2025 0

Cleaning up your customer data management strategy comes down to dodging these ...

The Best Customer Experience Conferences in 2025

The Best Customer Experience Conferences in 2025

Feb 11, 2025 0

Upskill, shake a tail feather and network at these top customer experience conf...

Reinventing Digital Experience Design: Core Skills for the Human AI Era

Reinventing Digital Experience Design: Core Skills for ...

Feb 11, 2025 0

The challenge isn't replacing humans but reinventing how we integrate human ski...

Customer Sentiment Analysis: Reading Emotions, Redefining Relationships

Customer Sentiment Analysis: Reading Emotions, Redefini...

Feb 11, 2025 0

Customer sentiment analysis is taking a bold leap forward with emotion mapping,...

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