This simple trick lets you bypass T-Mobile’s new in-store policy

Cash is king here.

Apr 2, 2025 - 19:08

Credit: Edgar Cervantes / Android Authority

T-Mobile now requires 60% of in-store transactions to go through its T-Life app, removing most traditional customer service interactions.
Customers are auto-checked in via the app, and reps can no longer walk them through the process using the old tablet method.
There’s a simple trick around this, thankfully. There’s no way to use the new digital system for cash transactions, and so reps are still allowed to use the classic tablet-based customer experience instead.

Back in February, we learned that T-Mobile had quietly moved away from its traditional customer service experience, requiring customers to handle most tasks — including adding new phone lines and devices — through the app, even while in-store. At the time, it was clarified that while this would become the primary method, customers could still decline the T-Life experience if they wished. Unfortunately, Redditor tva_raylan now reports that this may no longer be the case.

Starting today, T-Mobile is requiring both its corporate and third-party retail locations to reach 60% usage for the T-Life app.