FTX EU Customers’ Claims Are on the Way: New Owner Backpack Initiates Process

Backpack, the crypto exchange that acquired the European unit of FTX, has started the process of distributing claims to affected FTX EU customers. According to yesterday’s (Tuesday’s) announcement, the new owner is asking former FTX EU customers to create an account on the exchange, submit Know Your Customer (KYC) information, and link it to their FTX EU claim account.FTX EU Customers Must Complete KYCThe distribution of claims will be a two-step process: KYC and fund distribution. Although Backpack has initiated the KYC step, it has not yet announced any dates for the actual fund payouts.Additionally, former FTX customers will need to pay a withdrawal fee of €5 ($5.39) for claims under €2,000 ($2,158), and 0.25% of the total claim for amounts above €2,000.“You will not be able to claim your distribution immediately upon signing up,” the support page of the claim distribution explained. “The Backpack team is working hard to distribute FTX EU claims as quickly as possible in coordination with all relevant parties. Until then, distributions will only become available after Step 2 is complete.”Former FTX EU customers may now begin the two-step process to claim their Euro funds via Backpack EU.Step 1, identity verification, is live.Get Verified: https://t.co/qvUDpbsEdQ pic.twitter.com/ECcHFumG18— Backpack

Apr 2, 2025 - 06:24

FTX EU Customers’ Claims Are on the Way: New Owner Backpack Initiates Process

Backpack, the crypto exchange that acquired the European unit of FTX, has started the process of distributing claims to affected FTX EU customers. According to yesterday’s (Tuesday’s) announcement, the new owner is asking former FTX EU customers to create an account on the exchange, submit Know Your Customer (KYC) information, and link it to their FTX EU claim account.

FTX EU Customers Must Complete KYC

The distribution of claims will be a two-step process: KYC and fund distribution. Although Backpack has initiated the KYC step, it has not yet announced any dates for the actual fund payouts.

Additionally, former FTX customers will need to pay a withdrawal fee of €5 ($5.39) for claims under €2,000 ($2,158), and 0.25% of the total claim for amounts above €2,000.

“You will not be able to claim your distribution immediately upon signing up,” the support page of the claim distribution explained. “The Backpack team is working hard to distribute FTX EU claims as quickly as possible in coordination with all relevant parties. Until then, distributions will only become available after Step 2 is complete.”

Former FTX EU customers may now begin the two-step process to claim their Euro funds via Backpack EU.Step 1, identity verification, is live.Get Verified: https://t.co/qvUDpbsEdQ pic.twitter.com/ECcHFumG18— Backpack