How robots and chatbots can restore people's trust after making mistakes

Scientists from the University of Michigan conducted a study of robot behavior strategies to restore trust between a bot and a human. Can such strategies fully restore trust and how effective are they after repeated errors?

Feb 11, 2025 - 11:36
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How robots and chatbots can restore people's trust after making mistakes
Scientists from the University of Michigan conducted a study of robot behavior strategies to restore trust between a bot and a human. Can such strategies fully restore trust and how effective are they after repeated errors?