How Does Salesforce Work?

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and more. It works by centralizing customer data in one place, allowing teams to track interactions, automate tasks, and analyze performance. Users can access Salesforce through a web interface or mobile app, and customize it with apps from the Salesforce AppExchange or by using its development tools. Its key features include lead and opportunity management, workflow automation, analytics, and AI-powered insights.

Apr 5, 2025 - 07:50

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and more. It works by centralizing customer data in one place, allowing teams to track interactions, automate tasks, and analyze performance. Users can access Salesforce through a web interface or mobile app, and customize it with apps from the Salesforce AppExchange or by using its development tools. Its key features include lead and opportunity management, workflow automation, analytics, and AI-powered insights.